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+84.963.251.224

39 Le Van Mam Street, Tan Dong Hiep Ward, Di An City, Binh Duong Province, Vietnam

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Technical Support

Technical Support

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Alpha automation will provide 24/7 technical support, ready to promptly handle technical errors of customers before and after business hours from 5:30 pm. to 7:00 pm.

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Alpha Automation will provide 24/7 technical support, ready to promptly handle technical errors of customers before and after business hours from 5:30 pm to 7:00 pm.

When using Alpha Automation products and services nationwide, customers will receive free services as follows:

Technical support service during business hours

  • Customers will be guided, consulted enthusiastically by Sales Staff and tested on product demos right at our Showroom.
  • Customers who are agents or individuals who buy and install themselves will be guided by Technical Experts on how to install the products into a complete system. Installation instructions with many diverse forms according to the manufacturer's technical standards. Support technology transfer to users so that the system operates safely and most effectively.
  • During the process of using the product, if you still have questions about how to use it. Or sometimes when problems occur, Alpha Automation experts will support and guide you on how to use it again. Provide full additional and advanced documents for your reference. Problems will be guided and handled promptly to restore the system to normal, safe and stable operation.
  • During the use process, all of your problems will be listened to seriously by all of our staff. And support to handle quickly and promptly.

Technical support for products out of warranty

  • When the product is out of warranty, if possible, Alpha Automation will still try to support repairs. Or replace components or perform many other supports completely free of charge.
  • If the replacement components are too expensive, we will perform the repair with the best support fee to serve our customers.

Technical support service after office hours

In addition, Alpha Automation will provide 24/7 technical support ready to respond to customer requests after office hours from 5:30 p.m. to 7:00 p.m. to provide emergency assistance or timely technical error handling.

We always accompany you throughout the process of using products purchased at Kflow. With the desire to provide perfect service associated with the motto "Automation for the future".

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